Customer Service Representative


Customer Service Representative
Full Time

Employment Type: Full-time, Afternoon and Evening Shift (Sunday-Thursday: 1 PM – 10 PM)

We are a Cyber Intelligence Company and we are actively seeking a skilled and enthusiastic Customer Service Representative to join our dedicated team.

This position offers a unique opportunity to contribute to our company’s success while providing exceptional service to our valued customers.

Key Responsibilities:

  • Serve as the primary point of contact for customers, handling inquiries, resolving issues, and providing accurate and timely information.
  • Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
  • Assist customers with order placement, product selection, and technical support.
  • Identify and escalate complex issues to the appropriate department for further resolution.
  • Maintain detailed and accurate records of customer interactions.
  • Collaborate closely with other team members to ensure consistent and efficient customer support.
  • Continuously update knowledge of company products, services, and policies to provide accurate and up-to-date information to customers.
  • Strive to meet and exceed customer satisfaction goals and performance targets.


  • Excellent verbal and written communication skills in English.
  • Prior experience in a customer service or call center role is preferred.-
  • Ability to remain calm and professional while handling challenging customer interactions.
  • Strong problem-solving and decision-making skills.
  • Proficient in using customer service software, CRM systems, and other relevant tools.
  • Ability to work independently as well as collaboratively in a fast-paced environment.
  • Flexibility to work the afternoon and evening shifts (Sunday-Thursday: 1 PM – 10 PM).
  • High attention to detail and accuracy.

If you are passionate about delivering exceptional customer service and are looking for a rewarding opportunity to grow your career, we encourage you to submit your CV.

We look forward to reviewing your application!


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