Service Desk/HelpDesk


Mar 14, 2024 | Jobs | Other | Tel Aviv / Mercaz
Service Desk/HelpDesk
Full Time
Petach Tikva


  • Test and analyze IT system and software performance.
  • Resolve incoming client and personnel IT queries remotely via email and phone, or at the office.
  • Prioritize and resolve IT concerns and escalate serious issues to relevant stakeholders.
  • Avoid service interruptions by performing system installations, updates, and maintenance procedures.
  • Prepare training manuals and FAQ materials for easy-access end-user guidance.
  • Document processes and maintain service desk records.
  • Make recommendations to optimize IT performance and prevent future problems.
  • Collaborate with internal departments to ensure that IT needs are met.
  • Keep informed of advancements in IT.
  • Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I
  • Maintain system capabilities by testing existing equipment and programs.
  • Try out new systems and software.
  • Train users on the proper use of hardware and software.
  • Provide closure details.


  • In-depth and current knowledge of computer programs and hardware.
  • Proficiency in customer relationship management and task management software.
  • Exceptional analytical and problem-solving skills.
  • Advanced collaboration, communication, and interpersonal skills.
  • Excellent organizational and time management skills.
  • Fluent Hebrew and English required.

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