Associate Product Manager - Customer Experience & Quality Assurance
Position Overview:
At Exponential, we're transforming healthcare referral management for admissions teams. We aim to simplify what has long been a disjointed, inefficient process that hinders patient access to care. Our culture of radical candor and transparency enables rapid progress while maintaining alignment across teams. As a startup, we operate in a dynamic environment where team members take on multiple responsibilities. Our talented team members actively mentor and coach each other toward excellence. Through our proven methodology for developing valuable vertical SaaS solutions, we plan to expand our product offerings annually.
We're looking for a Associate Product Manager to join our team in a unique hybrid role that combines product management fundamentals with hands-on quality assurance and direct customer engagement. You'll have the opportunity to directly impact how our organizations operates and ultimately improve patient access to care. The ideal candidate is either someone aspiring to move into a Product Management role or someone in the early stages of their product career. They will be working directly with the CPO and CTO.
The role offers an exceptional opportunity to join a founding team reshaping healthcare technology while developing your product management career in a high-impact environment. As this is a founding employee role it will start with a below-market salary and a meaningful equity package.
Key Responsibilities:
Product Delivery (50%)
- Execute comprehensive UAT across product releases
- Collaborate with engineering to identify and resolve quality issues
- Ensure features meet product specifications
Product Management & Strategy (35%)
- Partner with CPO on product strategy, including task definition, feature prioritization, and roadmap development
- Develop clear product documentation and comprehensive FAQs
Customer Feedback & Research (15%)
- Conduct check-in calls with healthcare admissions teams for feedback
- Process feature requests and work with Customer Success on key improvements
- Convert customer research into practical product recommendations
Requirements:
- 1+ years experience in technical role (Development, IT, Technical Support, QA, CS Degree or similar)
- 1+ years customer-facing experience
- Native-level English proficiency
- Excellent communication skills
- Must be USA or Israel based
- Available to work US EST hours
- Strong technical aptitude
- Analytical mindset with attention to detail
- Project Management experience is a plus
- Healthcare industry knowledge is a plus
- Ambition & Grit
What We Offer:
- Founding employee equity package
- Direct mentorship from CPO and CTO
- Opportunity to shape product direction in a fast-growing healthcare tech company
- Remote-first culture with radical transparency
- Clear growth path to full Product Manager role
Compensation: ~$4k/monthly cash + meaningful equity
Application Requirements
Please submit:
- Cover letter (300 words MAX) - make your case
- Include specific examples
- Avoid generic terms (”…my ability to organize complex initiatives, communicate across teams, and translate ideas into practical outcomes”).
- Do not use these words (or any conjugation thereof): enthusiastic, eager, excited, thrive, proven, demonstrated, skilled, experienced, align, resonate, motivated, responsible, spearheaded
