Entry Level Customer Support Representative 679787

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logoprint
Entry Level Customer Support Representative 679787
Full Time

** recent graduates are welcome to apply

What You'll Be Doing:

  • Provide exceptional customer support: Offer professional, efficient, and friendly assistance to our clients regarding technical issues related to our products.
  • Troubleshoot effectively: Independently identify, analyze, and resolve system issues or follow established guidelines.
  • Empower customers: Train new and existing customers on how to use our products.
  • Document interactions: Accurately record all customer inquiries in our CRM system.
  • Drive continuous improvement: Participate in projects aimed at enhancing our services and processes.


Requirements


  • Excellent communication skills: Strong verbal and written communication skills in both Hebrew and English.
  • Patience and empathy: Ability to listen attentively to customers and understand

their needs.

  • Quick learner: Willingness to learn new technologies and stay updated on relevant knowledge.
  • Analytical thinker: Ability to analyze problems and find creative solutions.
  • Team player: Ability to collaborate effectively in a dynamic environment.


  • Nice to have: hospitality industry experience.



Work schedule: Sunday-Thursday, 8:30 AM - 5:30 PM in Nesher

One Friday per month, 8:00 AM - 1:00 PM, working remotely.



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