Join a global fintech company building the infrastructure behind embedded payments, cards, and lending solutions. With 900+ employees worldwide and a growing Jerusalem R&D center, the company supports millions of businesses and consumers globally.
Role
Hands-on IT Team Lead supporting ~200 users in the Jerusalem office while managing 2 Technical Support Engineers. Responsible for daily IT operations, escalations, projects, endpoint management, security, and alignment with global IT standards.
Location: Jerusalem office — onsite, 5 days/week
Key Responsibilities
- Lead and mentor a small IT support team
- Provide hands-on Mac & Windows support
- Manage onboarding/offboarding, office IT operations, inventory, and conferencing systems
- Own ticket quality and documentation in ServiceNow
- Support networking and infrastructure (Meraki experience a plus)
- Drive IT projects, process improvements, security, and compliance initiatives
- Coordinate with global IT, HR, Security, Facilities, and vendors
Requirements
- Fluent Hebrew & English
- 5+ years managing technical teams
- 5+ years in corporate IT/support environments
- Strong macOS & Windows support experience
- Excellent troubleshooting and communication skills
- Experience with ticketing systems (ServiceNow preferred)
Preferred
- Cisco Meraki
- Endpoint management / MDM
- Security & compliance processes
- Agile or sprint-based environments
Send CV to: [email protected]
