Work from home (office in Jerusalem)
You are:
A people person and someone with a good dose of empathy. You’re able to protect the sanctity of the process and not let people come in and change things as they wish. You can read a situation, understand what is happening on the team and take initiative to do what needs to get done. You’re tech savvy and have a developers mind set. You’re business oriented and keen to a positive customer experience. You have a sales person attitude where the customer’s is the most important of the process. You’re extremely organized and able to problem solve issues. You enjoy working very hands-on and are constantly researching for new solutions. You’re able to thrive in fast-paced high performing environments and enjoy this challenge. You have good time management skills and can juggle multiple projects at once. You’re self-disciplined enough to work remotely and can succeed on your own. You have excellent English (both written and spoken) to communicate with technical staff and business owners, to give your opinion and listen to others in a collaborative environment.
We are:
The Integration team, consistently creating a positive onboarding experience for our customers. We support them throughout the process, from initial set up to ongoing support. We are comprised of tech savvy and business-oriented people, combining the best of both worlds to ensure an effective and seamless experience.
You will:
· Support our Enterprise level clients and internal departments with technical onboarding/integration with our systems
· Provide continuous technical support from the coding to infrastructure end including trouble shooting, technical error messages, coding issues, and system updates related errors
· Collaborate closely with internal departments including Development, IT, Implementations, Operations and Relationship Management
· Work closely with the team in the US (East to West Coast)
You have:
· 1+ years experience in customer facing support role (ie Customer Support, Technical Support)
· Ability to diagnose and recognize when a process needs to be established
· Working knowledge of API integrations (REST API)
· Some coding experience (ie C#, Python, Java, etc)
· Experience in databases, SQL queries and reading log files
· Strong technical troubleshooting and problem solving skills
· Ability to work at least 3 days a week US hours (ie 15:00/16:00-24:00)
· Excellent communication skills, both verbal and written, in English to be able to work hand-in-hand and communicate with the team in the US
It’s a bonus if you have:
· Experience with network concepts, firewalls, Postman, or NService Bus
· Experience in banking or fintech field
· Entrepreneurial background
Why join us?
· We place a strong emphasis on our employees’ satisfaction and growth. Our team is the backbone of our company, and we are proud to boast an employee-centric and family-oriented culture. We set aside thousands of shekels for a personal growth plan per employee per year. We have a Net Promoter Score of 9.35, with virtually zero turnover.
· We promote a work from home culture with people located all over the country, which allows our employees unparalleled flexibility to work where and when they want, with hours that are convenient for them. We strongly believe giving this freedom allows them to produce the best work possible. We have an office located in Jerusalem that is open to whomever wants to come in, but it's not mandatory (several people only come to the office once a month).
· We offer competitive compensation and benefits.
· Ongoing monthly knowledge sharing, training and career growth opportunities.
· We are seeking people with a passion for cutting-edge technology, who enjoy a fast-paced and dynamic environment and want to work alongside other bright, talented people.
