Job Title: Operations and Communications Manager
Location Remote (Work from Home) - with occasional travel to Beit Shemesh and Jerusalem
Company: Anglo Mortgages
About Us: We are a dedicated mortgage brokerage company committed to providing exceptional service and support to our clients. We act as a bridge between the Anglo customer service mindset and the Israeli banking culture. Our goal is to simplify the mortgage process and help our clients achieve their homeownership dreams. As a small, close-knit team, we value professionalism, efficiency, and a positive work environment.
Job Description: We are seeking a highly organized and detail-oriented Operations and Communications Manager to join our team. This is a remote, work-from-home position, perfect for someone who excels in managing operations, customer service and ensuring smooth day-to-day activities
This position is part time - 20 hours a week - with the potential to grow into a full time position if successful
Key Responsibilities:
- Oversee daily operations of the brokerage, ensuring processes run smoothly and efficiently.
- Manage communication with clients, providing polite and professional service.
- Coordinate with brokers, other team members, and lawyers, to ensure timely and accurate processing of mortgage applications.
- Maintain organized records of client information and application progress.
- Implement and monitor operational policies and procedures to improve efficiency.
- Handle client inquiries and resolve any issues promptly and courteously.
- Assist in the preparation and management of financial reports and budgets.
- Support marketing and client acquisition activities as needed.
Key Skills Required:
- Organizational Skills: Ability to manage multiple tasks, prioritize workload, and maintain accurate records.
- Mother-Tongue English and Fluent Hebrew - required for both spoken and written communications, ideally bilingual
- Attention to Detail: Thorough and detail-oriented, ensuring accuracy in all operations.
- Problem Solving & ‘Rosh Gadol’: Ability to quickly and effectively resolve client issues and operational challenges, and take initiative when streamlining operations.
- Tech Savvy: Proficiency with Microsoft Office Suite, CRM systems, Click-Up, Google Calendar, Zoom, and other relevant software tools.
Qualifications:
- Previous experience in operations management, preferably in the financial service or mortgage industry.
- Strong understanding of mortgage processes and industry regulations is a plus.
- Demonstrated experience in customer service and related fields.
What We Offer:
- Competitive salary (commensurate with experience)
- Flexible work-from-home environment, and somewhat flexible hours
- Opportunities for professional growth and development.
- Supportive and collaborative team culture.
How to Apply:
Please submit your resume and a cover letter outlining your relevant experience and why you are a good fit for this role to [email protected]. Please title the email ‘Job Application’. We look forward to hearing from you!
