CLEARSHIFT is hiring:
Client Support Agent
● Full-time, in-office, in Kfar Etzion
● B2B & B2C
● Hebrew & English
At Clearshift, client support is not just about answering questions. It is where our promise of simple, reliable, and transparent international payments comes to life.
As a Client Support Agent, you will be the trusted point of contact for businesses and individuals, helping them move money with confidence, resolving issues end to end, and spotting ways to improve the client experience before problems grow.
What the day looks like:
● Answering client tickets and calls for businesses and individuals, in a professional manner.
● Digging into technical, delivery, and funding issues while staying on them until they're genuinely sorted.
● Getting ahead of problems by spotting patterns and reaching out first.
● Bringing client friction back to the right team so we can make the change.
● Building relationships and client retention
● Helping build the FAQs, guides, and articles that let people help themselves.
● Working closely with Sales, Tech, Operations, and Compliance, because support is a team effort.
What we are looking for:
● Clear communication skills in native-level Hebrew and professional English, both written and spoken.
● Quick thinker. You rapidly assess situations and take decisive action.
● Genuine care for the person you're helping, and the patience to match.
● Multitasking skills
● Familiarity with crm programs and tech adaptability
● The kind of person who owns their work, speaks up when something's off, and wants to make things better rather than just get through the day.
What we offer:
● Comprehensive training program
● Full Israeli employment benefits
● Performance-based growth incentives
● Standard schedule: Monday–Thursday, 9:00 AM – 6:00 PM; Short Sundays and WFH rotation Friday mornings.
Why you’ll like it here
We're a small team with big plans, and that means what you do actually lands. You won't be a small cog in a huge machine. The things you notice can change how we work, your ideas get heard, and you'll have room to grow as we do. It can be busy and it can be demanding, but if you want real responsibility, a team that backs you, and the chance to actually change how things work, this is where you'll get it.
You've read this far, so you're probably the person we're looking for. Apply now and let's find out.
Send your resume to: [email protected] with “Application – Client Support Agent” as the subject.
