Store Operations Lead
About the Role: We're seeking a meticulous Store Operations Lead who thrives on delivering flawless customer experiences while maintaining an impeccably organized retail environment. This role is perfect for someone who takes pride in the details – from knowing the exact specifications of every device to ensuring each display is perfectly aligned. If you're the type of person who notices when something is out of place and can't help but fix it, we want to talk to you. You must be legal to work in Israel. Applications without a CV will not be considered.
Key Responsibilities:
Customer Excellence & Technical Expertise:
- Serve as the calm, knowledgeable resource for customers navigating complex technology decisions
- Master the intricate details of devices, plans, and features to provide accurate, thorough consultations
- Patiently guide customers through technical issues, never rushing or oversimplifying
- Handle escalated situations with composure and attention to every detail of the customer's concern
- Ensure each customer interaction is complete and nothing falls through the cracks
Store Operations & Standards:
- Maintain pristine store appearance with obsessive attention to detail
- Execute precise inventory management, catching discrepancies others might miss
- Create and maintain organized systems for all store operations
- Ensure every device display is functional, clean, and properly positioned
- Take ownership of the store environment as if it were your own home
Sales & Product Knowledge:
- Develop encyclopedic knowledge of all products, plans, and services
- Explain complex technical concepts with patience and clarity
- Match customers with solutions that address all their stated (and unstated) needs
- Complete every transaction with meticulous accuracy
- Stay current on the latest technology updates and carrier changes
What We're Looking For:
- Someone who reads the fine print and remembers it
- A natural organizer who creates systems and follows them religiously
- Patient communicator who never rushes a customer interaction
- Detail-oriented professional who catches mistakes before they happen
- Self-directed individual who sees what needs doing without being asked
- Technology enthusiast who genuinely enjoys learning product specifications
You'll Excel in This Role If:
- You reorganize store displays because they could be "just a bit better"
- You remember customer preferences and follow up on their concerns
- You find satisfaction in turning chaos into order
- You're the person friends call for technology advice
- You believe there's a right way to do things and shortcuts aren't worth it
This Role Isn't For You If:
- You prefer strategy to tactics
- Details feel like distractions from the "real work"
- You're comfortable with "good enough"
If you're ready to bring your exacting standards and patient expertise to our team, we'd love to meet you.
Work Hours: 12am - 8pm
Requirements:
English and Hebrew – read and write [mother tongue or mother tongue level]
Knowing basic computer/ cellphone skills
Legal to work in Israel: Teudat Zehut or ability to receive a work permit.
Advantage:
experience with cellphones and electronics
Previous sales experience
Love for gadgets and tech
Please submit your application and CV to [email protected].
Due to the volume of emails we receive we will only be able to respond to relevant applications.
