Reports to: Director of Trip Operations
Position: 1 position; full time
Work setup: 3 days in the office, 2 from home; 3 evening shifts and 2 day shifts a week
About the Role
Mayanot Israel, a leading Birthright Israel trip provider based in Jerusalem, brings thousands of
North American students to Israel every year in partnership with Chabad on Campus. The Assistant
Trip Operations Manager is the Director of Trip Operations’ senior day-to-day execution partner.
Before the season, this person owns a portfolio of groups; as the season ramps up, the role shifts to
readiness, staff, departures and routine live-trip triage.
Key Responsibilities
● Pre-Trip Readiness
● Own operational readiness for a portfolio of groups; flag wider risks.
● Run the readiness dashboard: staffing, orientations, flights and special needs.
● Prepare staff information, orientation schedules and other pre-trip materials.
● Staff & Partner Coordination
● Run the staff lifecycle: follow-up, assignments, training logistics, replacements.
● Coordinate with our trip operator and ground partners to close open items.
● Resolve routine group requests with Campus & Affiliate Relations and Registration.
● Seasonal & Live-Trip Operations
● Help supervise Trip Operations Coordinators, group leaders and airport reps.
● Support departures, flight monitoring and live-trip triage; escalate high-risk issues.
● Keep clean records and post-trip lessons learned so problems aren’t repeated.
Qualifications
● Exceptional organization and follow-through across many groups and open issues.
● Calm under pressure, with good judgment on what to solve and what to escalate.
● Strong people-management skills; comfortable directing seasonal staff.
● Fluent English; working Hebrew and Birthright/Israel-program experience preferred.
● Passion for Am Yisrael, Eretz Yisrael, and the Chabad approach to Jewish life and learning.
Hours & How to Apply
Full time, including live-trip and departure support during peak periods. To apply, send your CV to
[email protected] with the job title in the subject line.
