FOLLOW-UP ADMINISTRATOR: 9-5 EST: Monday - Thursday
Full Time
Israel
About the JOB: The candidate will be following up with carrier services FedEx and UPS in two areas:
Tracing and confirming the whereabouts of packages and notifying clients/ processing refunds accordingly.
Finding out the results of claims made to FedEx and UPS. In a denied claim, the candidate will have to inquire the reason and act accordingly. In a positive claim, the candidate will check the details for accuracy and process payment accordingly.
Job Requirements:
Good at absorbing information and negotiating accordingly
Good ICT Skills
Ability to use own initiative
Effective and helpful communication with customers