Customer support in English, Russian


Customer support in English, Russian
Full Time, Work from home, Government

Alla Maksimova

Phone (ISR) +972 583971220

[email protected]

Work Experience

Media-Crush Givataim, Israel, 2022

Call-center customer-support specialist

  • Providing high-quality, personalized support by phone and email for clients around the world who are interested in migration programs (in English)

Russian Union of Journalists — NGO - Moscow, Russia, 2018 - 2020

Coordinator of educational programs

  • Online support of the students of the professional course “Media for NGOs” via e-mails and calls
  • I was checking and giving comments on the homework assignments and final projects - more than 50 online participants from 35 regions of Russia.
  • Filling in and maintaining an information base on students and their work in Excel
  • Sale and promotion of the educational course on expert platforms, during personal meetings, as well as through social media

  • Grani — Newspaper - Cheboksary, Russia, 2014 - 2017

  • Сorrespondent, photoreporter
  • Covering topics such as different ethnics and nationalities (Commended by the local ministry of information policy), youth problems, interviewing community members
  • Reporting with text and photos from different big and small events
  • In the year 2017 additionally I was Promoted to SMM manager and represented the company on critical platforms
  • Sales of advertising space on the pages of the newspaper, joint advertising projects


  • Master on International relations - 2020 – in process – Haifa University, Israel
  • Bachelor of Journalistics - 2015 - Kazan State University, Kazan, Russia
  • Accounting and economics - 2008 - College of Technology and economics/Cheboksary, Russia


  • English for the workplace, 2020 - Oranim college, Israel - 4-month course
  • Journalist’s work in emergency situations, 2019 - Russian Emergency Situations Ministry, Moscow - 2-month course

Key professional and personal skills

  • Interviewing and active listening
  • Creativity, Thinking out of the box
  • Analytical skills and lack of fear of complex systems
  • Team player
  • Fast Learner


Russian (Native), English (Advance), Hebrew (Basic)

Volunteer Work

2022 – Decrypting; Russian – English translations of historical letters for Greta Barak Fund (Ghetto Fighters' House Museum).