Advance Career, on behalf of our client, an Online Gaming organization located in Ramat Gan, is seeking to recruit an English-speaking VIP Account Manager.
As a VIP Account Manager, you will be in charge of building relationships with assigned VIPs and establishing personal relationships to ensure they receive personalized and prompt service.
You will also be focused on increasing players' lifetime value through proactive outbound communication via email or calls and ensuring a personal, engaging, and rewarding experience for our VIP players.
If you are passionate about the gaming industry and have a proven track record in VIP account management, we invite you to apply.
Responsibilities:
- Serve as a trusted account manager to existing VIP Customers.
- Keep track and monitor the VIP players' activity to help identify playing and spending patterns, and proactively target clients to increase performance.
- Monitor individual player performance metrics to ensure timely and relevant incentives such as bonuses, gifts, and hospitality invitations are extended in alignment with business objectives.
- Monitoring day-to-day activity of clients and contact them when needed to ensure they have a positive customer experience.
- Actively seek and incorporate player feedback, advocating for their needs and preferences to inform strategic decisions and drive continuous improvement
- Work collaboratively with cross-functional teams to drive players' activity growth.
- Performing outbound calls to targeted groups of clients within their portfolio.
- Strong analytical skills to identify patterns in VIP behavior.
Qualifications:
- VIP account management within the gaming industry -1-3 years of experience.
- Proven experience in roles related to account management, sales, or player development within the gaming or casino industry, you bring a keen understanding of customer needs and a track record of driving growth.
- Customer Support Experience: Demonstrated proficiency with 1-2 years of experience in customer support roles, showcasing your ability to provide exceptional service and resolve inquiries effectively.
- Native or Mother tongue level - Must
- Excellent writing skills
- CRM Software Proficiency: Experience working with CRM software such as Zendesk, Salesforce, or similar platforms, enabling you to efficiently manage customer interactions.
- Self-Motivated and Goal-Oriented: A motivated self-starter, you're energized by the challenge of achieving growth targets at both an individual and team levels, demonstrating your commitment to driving success and exceeding expectations.
- Problem-Solving and Analytical Aptitude: With strong problem-solving ability and analytical skills, you're adept at identifying challenges, analyzing data, and implementing effective solutions to drive customer engagement and satisfaction.
- Ability to multi-task, self-manage their workload, and work under pressure.
- Proven analytical competencies and data-oriented.
- Experience within the online gaming industry will be considered an advantage.
If you’re ready to embark on an exciting journey and contribute to their company’s success, we want to hear from you!
Apply for the position via email: [email protected]
and please send your résumé and motivation letter in English.
***DO NOT SUBMIT resumes for other positions other than the one published. Thank You!
