German Speaking Customer Success Administrator

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German Speaking Customer Success Administrator
Full Time
Beit Shemesh

German  Speaking Customer Success Administrator          

We are a growing international company which specializes in financial dispute investigations and resolutions, located between Modiin and Bet Shemesh.

Key Responsibilities:

  • Managing client caseload - the full client journey from start to finish
  • Analyzing and understanding complex financial issues
  • Representing the client’s best interests and presenting their case to banks and financial institutions.
  • Follow-up and communication with the clients and the banks – both verbal and written.

Job requirements:

  • Fluent German, Italian and English
  • Excellent communication skills – both spoken and written
  • Proficient with computers, very comfortable using Google Suite  
  • First-rate organizational skills
  • Excellent phone manner
  • Empathetic personality
  • Self-motivated
  • Team Player, good at collaborating

Mandatory Qualifications:

  • Fluent level German, Italian and English, excellent communication skills – both spoken and written
  • Strong writing skills
  • Good computer literacy (CRM, Word, Excel, Email, Google Docs, Chat, Zoom) 
  • Organization, Problem Solving and Assertiveness 

Preference to those with:

  • Experience with customer service or sales over the phone
  • Work experience in financial or legal services - banks, currency exchange, paralegal etc.

Hours are 10:30am to 7:30pm Monday to Thursday and half-day on Fridays.

Email: [email protected] 


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